For any items to be eligible for a refund, you have to return
the item you have purchased from us within 14 calendar days of the
receipt.
To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You’ll also need the receipt or proof of purchase.
You are responsible for any costs incurred in the returning of
the product(s) unless the product has a manufacturing fault or was
already damaged upon receipt.
To start a return, you can contact us at contact@neatrooms.co.uk.
If
your return is accepted, we’ll send you instructions on how and where
to send your package. Items sent back to us without first requesting a
return will not be accepted.
