For any items to be eligible for a refund, you have to return the item you have purchased from us within 14 calendar days of the receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You are responsible for any costs incurred in the returning of the product(s) unless the product has a manufacturing fault or was already damaged upon receipt.
To start a return, you can contact us at contact@neatrooms.co.uk.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
At delivery
All deliveries must be checked, and a courier’s driver image or a customer’s signature will be taken as
confirmation that all items delivered were in an acceptable condition.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right. Sharing photos will help too.
Any item(s) being returned with or without its original packaging solely rests upon the customer to deliver the item(s) back to us in the same condition it arrived in.
Any further damage sustained during transit than what has been documented by the customer, gives us the right to retain up to 0-100% of the item cost.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the
refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@neatrooms.co.uk.
